Shipping policy

Effective Date: April 1, 2026
Business Name: Cedar Roots Laser Co.
Website: cedarrootslaserco.com

Thank you for shopping with Cedar Roots Laser Co. Each order is carefully prepared with attention to detail, especially for handmade and personalized items. Please review the information below regarding shipping and local pickup.

1. Shipping Availability

Cedar Roots Laser Co. offers both shipped items and local pickup only items.

Some products are eligible for shipping through USPS or UPS, while others are marked local pickup only due to size, weight, fragility, or product type.

Please review each product listing carefully before placing your order.

2. Local Pickup Only Items

Certain items are available for local pickup only and are not eligible for shipping. If a product is marked local pickup only, that means shipping is not available for that item.

Pickup details, including location and pickup arrangements, will be provided after your order is placed.

Customers are responsible for arranging pickup within a reasonable timeframe after being notified that their order is ready.

3. Shipping Carriers

Eligible orders may be shipped using:

  • USPS
  • UPS

Cedar Roots Laser Co. will choose the shipping carrier that best fits the size, weight, and destination of the package unless otherwise stated.

4. Processing Times

Because many items are handmade and/or personalized, processing times may vary depending on:

  • product type
  • level of customization
  • order volume
  • season or holiday demand

Estimated turnaround times are provided when possible, but they are not guaranteed unless clearly stated in writing.

Orders will ship only after they are completed and ready to leave the shop.

5. Shipping Rates

Shipping costs are calculated at checkout when applicable. Rates are based on package size, weight, destination, and carrier pricing.

Shipping charges are non-refundable unless the error was made by Cedar Roots Laser Co.

6. Delivery Timeframes

Once your package has been shipped, delivery times depend on the carrier and destination. Cedar Roots Laser Co. is not responsible for delays caused by:

  • USPS or UPS
  • weather
  • holidays
  • carrier service interruptions
  • incorrect address information provided by the customer

Shipping timelines provided by carriers are estimates and are not guaranteed.

7. Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

Cedar Roots Laser Co. is not responsible for packages sent to an incorrect or incomplete address entered by the customer. If an order is returned due to an address issue, the customer may be responsible for additional shipping charges before the item can be resent.

8. Lost, Delayed, or Damaged Packages

Once a package has been handed over to USPS or UPS, Cedar Roots Laser Co. is not responsible for shipping delays, lost packages, or damage caused during transit. However, if an issue arises, please contact us and we will do our best to help point you in the right direction.

If your package arrives damaged, please save all packaging materials and contact Cedar Roots Laser Co. within 3 business days with photos of the package and product.

9. Combined Orders

If your order includes both a shippable item and a local pickup only item, your order may need to be adjusted. Cedar Roots Laser Co. may contact you to arrange pickup for the local item or to clarify how the order should be handled.

10. Questions

If you have any questions about whether an item can be shipped or if it is local pickup only, please contact Cedar Roots Laser Co. before placing your order.

Contact:
cedarrootslaserco@gmail.com
April Soupir